Terms of service

These Terms & Conditions govern your use of the Retail Agenda website and the purchase of products from our store. By accessing our website or placing an order, you confirm that you have read, understood, and agreed to these terms. If you do not agree, please do not use our website.

These terms comply with the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, and all applicable UK consumer protection law.

Retail Agenda 335 Euston Rd, London NW1 3AD, UK help@retailagenda.co.uk | +44 121 714 6704

Eligibility

By using this website, you confirm that you are at least 18 years of age or that you have the permission of a parent or legal guardian to use this site. You also confirm that all information you provide is accurate, current, and complete.

We reserve the right to refuse service to anyone for any reason at any time.

Products & Availability

All products listed on our website are subject to availability. We reserve the right to limit quantities of any product at any time without prior notice.

We make every effort to display product colours, images, and descriptions as accurately as possible. However, slight variations may occur depending on your device's screen settings. If you are unsure about a product, contact us before placing your order.

Pricing & Payment

All prices are displayed in British Pounds Sterling (GBP) and are inclusive of UK VAT where applicable. We reserve the right to update prices at any time; however, the price displayed at the time of your purchase is the price you will be charged.

Payment must be completed in full at the time of purchase using the payment methods available at checkout. Your order will only be processed once payment has been successfully authorized.

Order Acceptance & Contract Formation

Placing an order on our website constitutes an offer to purchase — it does not yet form a binding contract. You will receive an order confirmation email immediately after placing your order, but this does not guarantee acceptance.

A binding contract is formed only when we send you a dispatch confirmation email.

We reserve the right to cancel or refuse any order for reasons including:

  • Product availability issues
  • Errors in pricing or product information
  • Suspected fraudulent activity
  • Failed or unsuccessful payment authorization

If your order is cancelled after payment has been processed, a full refund will be issued to your original payment method within 5 business days.

Shipping & Delivery

Shipping timeframes and delivery estimates are detailed in our Shipping Policy. While we always aim to deliver within the estimated window, occasional delays may occur due to carrier issues, severe weather, or other circumstances beyond our reasonable control. Retail Agenda is not liable for delays caused by factors outside of our control.

Risk of loss and damage passes to you upon delivery. Legal ownership of goods passes to you upon receipt of full payment.

Returns & Refunds

Your statutory rights under the Consumer Rights Act 2015 are not affected by these terms. Full details on eligibility, timelines, and procedures are outlined in our Return & Refund Policy. Please read it carefully before placing an order.

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it without giving any reason.

Intellectual Property

All content on the Retail Agenda website — including text, images, graphics, logos, and design elements — is the intellectual property of Retail Agenda and is protected by applicable UK copyright and intellectual property law.

You may not reproduce, distribute, modify, or use any content from this website without our prior written consent. Any unauthorized use may result in legal action.

Limitation of Liability

To the fullest extent permitted by UK law, Retail Agenda shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our website or the purchase of products from our store, including but not limited to loss of data, loss of profit, or service interruptions.

Our total liability to you shall not exceed the total value of the order in question. Nothing in these terms limits our liability for death, personal injury caused by negligence, or fraud — as required under UK law.

Third-Party Services

Our website may include links or integrations with third-party services such as payment processors and shipping providers. Retail Agenda is not responsible for the privacy practices, policies, or actions of any third-party service. We recommend reviewing the terms and privacy policies of any third-party service you use.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Alternative Dispute Resolution

If a dispute arises that we cannot resolve directly, you have the right to refer the matter to an approved Alternative Dispute Resolution (ADR) scheme. You may also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr for cross-border disputes.

Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be posted on this page with a revised effective date and will take effect immediately upon publication. Your continued use of our website following any update constitutes acceptance of the revised terms.

Contact Us

If you have any questions about these Terms & Conditions, our team is here to help.

Email: help@retailagenda.co.uk
Phone: +44 121 714 6704
Address: 335 Euston Rd, London NW1 3AD, UK
Business Hours: Monday – Friday, 9:00 AM – 9:00 PM (GMT+1)