Privacy policy

At Retail Agenda, we take your privacy seriously — not because we have to, but because you deserve to know exactly how your information is handled every time you shop with us. This policy explains what we collect, how we use it, and the rights you have over your own data. We comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or placing an order, you agree to the practices described in this policy.

Data Controller: Retail Agenda 335 Euston Rd, London NW1 3AD, UK help@retailagenda.co.uk | +44 121 714 6704

What We Collect

When you visit our website or place an order, we may collect the following:

Personal Information: Your name, billing and shipping address, email address, phone number, and payment information — processed securely through certified third-party payment providers. We never see or store your full card details.

Automatically Collected Information IP address, browser type, device information, pages viewed, time spent on our website, and data collected through cookies and tracking technologies. This information helps us improve our website and give you a better shopping experience every time you visit.

How We Use Your Information

We use your personal data for the following purposes:

  • Processing and fulfilling your orders
  • Sending order confirmations, shipping updates, and delivery notifications
  • Responding to customer service enquiries and return requests
  • Improving our website, products, and overall shopping experience
  • Preventing fraudulent transactions and keeping your account secure
  • Sending marketing emails and promotions — only where you have given your consent
  • Complying with our legal and tax obligations under UK law

We do not sell, rent, or trade your personal information to any third party — ever.

Sharing Your Information

We only share your data with trusted third-party service providers where it is strictly necessary to operate our business:

  • Payment processors to handle transactions securely
  • Shipping carriers to deliver your orders
  • Website hosting and security providers to keep our platform running safely
  • Email communication providers to send order and account notifications

All third-party partners are contractually required to handle your data in line with UK GDPR. We may also disclose your information to legal or regulatory authorities where required by law.

Cookies & Tracking Technologies

We use cookies and similar technologies to improve functionality and understand how our website is used.

  • Essential cookies are required for the website to function and cannot be disabled
  • Analytics cookies help us understand visitor behaviour and improve our site
  • Marketing cookies are used to show relevant content and promotions — only with your consent

You can manage your cookie preferences at any time through our cookie banner or your browser settings.

Data Security

We implement industry-standard security measures to protect your personal information at every step. All transactions are processed through SSL-encrypted, PCI-DSS-compliant payment gateways. Sensitive information is encrypted and stored securely. However, no method of online transmission is 100% secure and we cannot guarantee absolute security — but we will always do everything in our power to protect your data.

Data Retention

We hold your personal data only for as long as necessary:

  • Order and transaction records — retained for up to 7 years to meet HMRC and legal obligations
  • Customer account data — retained until you request deletion
  • Marketing preferences — retained until you unsubscribe or withdraw consent

Your Rights Under UK GDPR

As a UK resident, you have the following rights regarding your personal data:

  • Right to Access — Request a copy of the personal data we hold about you
  • Right to Rectification — Ask us to correct any inaccurate or incomplete information
  • Right to Erasure — Request deletion of your personal data where applicable
  • Right to Restrict Processing — Ask us to limit how we use your data
  • Right to Data Portability — Receive your data in a portable, machine-readable format
  • Right to Object — Object to processing based on legitimate interests or direct marketing
  • Right to Withdraw Consent — Withdraw your marketing consent at any time

To exercise any of these rights, contact us at help@retailagenda.co.uk. We will respond within 30 days as required under UK GDPR.

Complaints

If you believe we have handled your personal data unlawfully, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

  • Website: ico.org.uk
  • Helpline: 0303 123 1113

We would always appreciate the opportunity to resolve any concern directly before you escalate — please reach out to us first at help@retailagenda.co.uk.

Third-Party Links

Our website may contain links to third-party websites. Retail Agenda is not responsible for the privacy practices or content of those external sites. We recommend reading the privacy policy of any third-party website you visit.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services. Any updates will be posted on this page with a revised effective date. We encourage you to check back regularly to stay informed.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, our team is here to help.

Email: help@retailagenda.co.uk
Phone: +44 121 714 6704
Address: 335 Euston Rd, London NW1 3AD, UK
Business Hours: Monday – Friday, 9:00 AM – 9:00 PM (GMT+1)