Payment Policy

1) Prices & Currency

  • All prices displayed on our Store are shown in British Pounds (GBP) unless stated otherwise.

  • Your bank or payment provider may apply currency conversion or international transaction fees depending on your location and account settings. These fees are charged by your provider, not by Craw-leigh.

  • Prices, promotions, and product availability may be updated at any time. Changes will not affect an order once it has been accepted (see “Order Confirmation & Payment Timing”).

2) Accepted Payment Methods

We currently accept (subject to availability and eligibility):

  • Credit and debit cards (Visa, MasterCard, American Express)

  • Apple Pay

  • Google Pay

Some payment methods may not be available in all countries, on all devices, or for all orders.

3) Order Confirmation & Payment Timing

When you are charged

  • Payment is generally taken at the time you place your order.

  • In some cases, your payment method may show a temporary authorisation first, followed by the final charge when payment is captured. This is normal banking practice.

Order acceptance

  • Your order is not guaranteed until it has been accepted by us.

  • An “order confirmation” email usually means we have received your order request. Your order is accepted when we confirm processing/dispatch (or otherwise confirm acceptance in writing).

Failed or declined payments

  • If a payment is declined, reversed, flagged, or fails, your order may not be confirmed or may be cancelled.

  • We are not responsible for delays caused by payment failure or bank verification steps.

4) Taxes, Duties & Delivery Charges

  • We offer free shipping on all orders.

  • Because orders are delivered within the United Kingdom and may be shipped internationally, import duties, customs fees, taxes, or courier handling charges may apply where not collected at checkout. Unless we explicitly state otherwise at checkout, these charges are the customer’s responsibility and are not controlled by Craw-leigh.

  • If you refuse to pay import charges and the parcel is returned or abandoned, any refund will be handled in line with our Return & Refund Policy and may be reduced to reflect costs we incur (where permitted by law).

5) Billing Details & Customer Responsibilities

You agree to provide accurate and complete billing and contact information, including:

  • Your billing address and delivery address (where required)

  • A valid email address and phone number (where needed for delivery or verification)

If your billing details are incorrect and this causes delays, failed delivery, or additional fees, we may not be able to reimburse those costs (subject to your statutory rights).

6) Pricing Errors & Checkout Issues

We work hard to keep pricing accurate, but mistakes can happen.

  • If a product is listed at an incorrect price due to an error (technical issue, typo, pricing feed error, or promotion stacking issue), we may cancel the order and refund you in full, or contact you with the correct price so you can decide whether to proceed.

  • We are not obligated to honour clearly incorrect price