FAQs
Shipping
How long does delivery take? Standard delivery takes 4–7 business days from the date of dispatch. Add 1–2 business days processing time. You will receive your tracking details by email once your order has shipped.
How much does shipping cost? Standard shipping is £5.95 on orders under £149.00. Orders of £149.01 and above qualify for free shipping — applied automatically at checkout. No code needed.
Do you ship internationally? No — Retail Agenda ships to UK addresses only at this time.
How do I track my order? Once your order is dispatched, you will receive a tracking number and link by email. Tracking typically activates within 24–48 hours of dispatch. You can also check your delivery status anytime on our Order Tracking page.
What is your order cut-off time? Orders are processed within 1–2 business days, Monday through Friday. During sale events or peak periods, processing may take a little longer — we will always keep you informed.
My order has not arrived — what do I do? Contact us at help@retailagenda.co.uk and we will open an investigation with the carrier immediately and keep you updated until it is resolved.
What if I entered the wrong delivery address? Contact us immediately at help@retailagenda.co.uk. If your order has not yet been dispatched, we will do our best to update it. Once it has shipped, we are unable to make changes.
Returns
How long do I have to return an item? You have 30 days from the date of delivery to request a return.
How do I start a return? Email help@retailagenda.co.uk with your order number, reason for return, and clear photos or documents showing the issue. Our support advisor will review your request and respond within 1–2 business days. Once approved, a prepaid return shipping label will be sent directly to your email.
How much does return shipping cost? Online returns carry a flat fee of £5.00 deducted from your refund — no upfront payment required. In-store returns at our London location are completely free. If your item arrived damaged, defective, or incorrect, we cover the full return shipping cost at no charge to you.
Can I return in-store? Yes — in-store returns are completely free at our London location. Retail Agenda, 335 Euston Rd, London NW1 3AD. Open Monday through Friday, 9:00 AM – 9:00 PM (GMT+1).
What condition must my item be in to qualify for a return? Items must be unworn, unwashed, and unused with all original tags attached, returned in original packaging, and accompanied by valid proof of purchase.
What items cannot be returned? Final sale items, items damaged due to misuse or normal wear and tear, items restricted for hygiene or safety reasons, and anything returned after the 30-day window.
My item arrived damaged or incorrect — what do I do? Contact us immediately at help@retailagenda.co.uk with your order number and clear photos of the issue. We will resolve it with a replacement or full refund and cover all return shipping costs.
When will I receive my refund? Once we receive and inspect your return, approved refunds are processed within 5–10 business days to your original payment method.
Will the return shipping fee be deducted from my refund? Yes — the £5.00 online return shipping fee is deducted from your refund total. In-store returns receive a full refund with no deductions. Original shipping charges are non-refundable unless the return is due to our error.
Still need help?
Email: help@retailagenda.co.uk
Phone: +44 121 714 6704
Address: 335 Euston Rd, London NW1 3AD, UK
Business Hours: Monday – Friday, 9:00 AM – 9:00 PM (GMT+1)
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